eb444's Privacy Policy
Your personal information is very important to us. This policy explains how eb444 collects, uses, and protects your data.
Introduction & Scope
eb444 ("we", "our", "platform") is an online betting and casino service provider operating for Bangladeshi players. This Privacy Policy ("Policy") applies to the eb444 website and all related services.
In this policy we have detailed the purposes for which your personal information is collected, how it is stored and processed, the circumstances under which it may be shared with third parties, and what rights you have regarding your information.
By using our platform, you are considered to have accepted the terms of this policy. If you disagree with any part of this policy, you are requested to refrain from using our services. For any questions, you may contact our support team.
What Information We Collect
eb444 collects various types of information from its users, which is essential for providing a safe and smooth service. This information is gathered from two main sources: (a) what you provide directly, and (b) information collected automatically while you use the platform.
a) What You Provide Directly
- Identity Information: Full name, date of birth, and documents required for identity verification.
- Contact Information: Mobile number and email address, used for account verification and communication.
- Financial Information: Mobile numbers linked to bKash, Nagad, or Rocket accounts, and transaction details.
- Account Information: Username, password (in encrypted form), and security question answers.
b) Automatically Collected Information
- Device & Technical Information: IP address, browser type and version, operating system, and device identifiers.
- Usage Data: Your activity on the platform, pages visited, session duration, and click data.
- Cookies & Similar Technologies: Used to improve service quality and personalize the user experience.
- Transaction History: Dates, amounts, and payment method details for deposits and withdrawals.
How We Use Your Information
Account Management & Verification
Your information is used to verify your identity, create and manage your account, and confirm your age. eb444 provides services only to those aged 21 and above.
Processing Financial Transactions
To properly process deposit and withdrawal requests through bKash, Nagad, and Rocket, and to maintain transaction records.
Fraud Prevention & Security
Information is analysed to prevent unauthorised access, fraudulent activity, and money laundering, which ensures the security of your account.
Providing Customer Support
When you seek assistance via 24/7 live chat or email, your account information is used to respond quickly and effectively.
Improving Service Quality
Overall usage data is reviewed to analyse platform performance, introduce new features, and improve the user experience.
Legitimate Communications
Your contact information is used to send important policy updates, transaction confirmations, and account-related notifications.
Data Sharing & Third Parties
eb444 never sells, leases, or transfers your personal information to third parties for commercial purposes. However, sharing information may be necessary in the limited circumstances described below:
- Payment Processors: The minimum necessary information is shared to complete transactions through bKash, Nagad, and Rocket.
- Technology Service Providers: Shared with trusted partners for server hosting, security testing, and other technical support, all of whom operate under strict confidentiality agreements.
- Legal Obligations: If disclosure of information is legally required as part of a court order or legal process.
- Fraud Prevention: Providing relevant authorities with information to assist in investigating fraudulent activity and for the overall protection of users.
- Business Transfers: In the event of a business merger or acquisition, however the new operators will also be bound by this same privacy policy.
Important Notice
We never provide your information to advertising firms or third-party marketers without your consent. All third-party service providers associated with eb444 are bound by a strict data processing agreement.
Cookies & Tracking Technologies
eb444 uses cookies and similar tracking technologies to enhance the user experience and ensure platform functionality. Cookies are small text files stored on your device that help remember information on your next visit.
Essential Cookies
These cookies are essential for the core functions of the platform. They need to remain active to maintain login sessions, carry out security verification, and process transactions. Disabling these cookies will prevent you from using the service properly.
Functional Cookies
These cookies remember your preferences — such as language selection and payment method — so you do not have to re-enter the same information on your next visit.
Analytical Cookies
These cookies are used to understand how users interact with the platform. The data collected is analysed in aggregate and is not used to identify any individual. You can control these cookies by changing your browser settings.
Data Security Measures
eb444 has implemented industry-standard technical and organisational measures to protect your personal and financial information. Our security infrastructure is designed to ensure a safe and reliable platform.
SSL Encryption
All data transmissions are encrypted using SSL/TLS technology, which keeps your information protected from third-party access.
Secure Data Storage
Your data is stored on secure servers and passwords are encrypted using advanced hashing algorithms.
Access Control
Through strict access control policies, only authorised staff can access specific and necessary data.
Regular Security Audits
Regular security testing and vulnerability assessments are conducted to ensure the security of our systems.
However, no transmission of information over the internet or electronic storage is completely secure. While we apply industry-standard best practices, we cannot guarantee the absolute security of your information. We will promptly notify affected users of any security breach.
Data Retention Period
eb444 retains your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by legal obligations.
- Active Account Data: Retained for the entire duration that the account remains active.
- Financial Transaction Records: Retained for a specified period after account closure due to legal and audit requirements.
- Identity Verification Documents: Documents collected as part of the KYC process are retained in accordance with applicable law.
- After Account Closure: Unnecessary information is securely deleted or anonymised after an account is closed.
Your Data Rights
As a user of eb444, you have certain important rights regarding your personal information. To exercise these rights, please contact our support team.
Right to Access & Review
You can find out at any time what information we hold about you and request to review it.
Right to Correction
If the information we hold about you is incorrect or incomplete, you may request a correction and we will make the necessary update in a timely manner.
Right to Deletion
In certain circumstances you may request the deletion of your personal information, however some information may be required to be retained due to legal obligations.
Right to Object to Processing
You may object to marketing communications at any time and we will stop them immediately.
To exercise any of the above rights, please contact our support team. We will review your request and respond within a reasonable timeframe. Please note that some information is required to be retained for legal or regulatory reasons, in which case a deletion request may not be fully fulfilled.
Protection of Minors
eb444 strictly prohibits the use of its services by anyone under the age of 21. We never knowingly collect any personal information from minors.
If we become aware that a minor is using or attempting to use our services, we will immediately close that account and delete the associated information.
If a parent or guardian believes their child has registered on our platform, they should contact us immediately at [email protected]. We will investigate the matter promptly.
Changes to the Privacy Policy
eb444 reserves the right to update this privacy policy as needed. Changes may be made based on an expansion of services, legal changes, or user feedback.
For any significant changes, we will post a notice on the website and inform registered users by email. Continued use of the service after changes have been made will be considered as acceptance of the updated policy.
The "Last Updated" date at the top of this page always indicates the date of the most recent review of this policy. We recommend that you review this policy regularly.
Contact Us
For any questions, concerns, or requests regarding this privacy policy, please contact our support team. eb444 provides 24/7 customer support — in both Bengali and English.
We take any matter related to the protection of your information very seriously and try to respond to your requests as quickly as possible.